Returns Policy

Please note: This returns policy only applies to purchases made on the Paloma Bleu E-Boutique and not in store at our Albert Park Boutique.  If you have any questions about our in store returns policy, please email us at info@palomableu.com.au

We understand how hard it is to know the fit of something when shopping online. That’s why we offer a full refund on full price items if returned within 7 days of delivery. This helps you to shop with ease at Paloma Bleu.

Please note that we do not accept returns for sale items, swimwear and jewelery. So please choose carefully!

CONDITIONS OF RETURN

  • Items must be returned within 7 days from the date of receiving the delivery as per tracking sites. NB: items returned after seven days WILL NOT be accepted.
  • Items must be returned in the original condition, unworn with all tags attached. Shoes must be in the original box and the box must not be damaged. 
  • Returns will not be processed on items that have been worn, washed or altered.
  • We DO NOT accept returns on Sale items.
  • Unfortunately we do not accept returns on Jewelry, swimwear unless deemed faulty so please chose carefully!   

All returns will be reviewed for quality before the return is accepted and processed.

HOW TO RETURN AN ITEM

To return an item simply log into your account and find your order from the list and click "View" Please click the return button and fill out the returns form. Please write the reason for the return in the message area then press submit. You will then be emailed with an RA# and the next steps. 

We recommend you return the item via Express Australia Post. We cannot be held responsible if the items are lost of damaged in transit.

Postage costs for returns are the customer’s responsibilities and will only be reimbursed if the item is deemed faulty.

Paloma Bleu does not accept exchanges for items purchased on the E-Boutique. If you would like to exchange for another item, we recommend you re-purchase the new item and return the original for a refund.

Please be aware that during Sale times and busy periods there may be delays in processing returns. Once your return has been processed, you will receive an email with confirmation and the funds will be returned to the account that was used, less any taxes or duties incurred. Shipping is not refunded.

FAULTY

In accordance with Consumer Affairs, and if possible, we will offer to repair faulty items.

Faulty items are classified as faulty if they are received damaged or if a manufacturing fault occurs within a small time frame. Items that have been damaged from wear and tear are not considered to be faulty.

If you would like to exchange your item, please note: We can only replace it for the same product in the same size, subject to availability.

You will receive a full refund if the item cannot be repaired or replaced.

If you have a faulty item to return for inspection, please contact us at info@palomableu.com.au to receive an RA#

All returns are subject to our terms and conditions.